How long will my order take to arrive?
We will process all orders within 24 hours (Marketplace orders within 48 hours), the exception being orders placed on weekends and public holidays. Orders placed after 4pm on Fridays will be sent out the following Monday. All orders will be sent via Australia Post and should arrive within 1-3 days (we give you the option of upgraded express post, which is an overnight service on the east coast of Australia).
Note: International orders please allow 48 hours for dispatch of goods. We will always endeavor to send your items out asap.
Marketplace items will be sent out via the respective brands and as such you may receive your order in several packages and at varying times.
Do you have a store I can come to and try the clothes on?
Yep, our store is located at Shop 1/30 The Kingsway Cronulla NSW 2230.
What is the Union Marketplace?
The Marketplace is a curation of some of our favourite Aussie independent brands. Our bricks and mortar store is only so big so we cant stock all these guys in store so we've created a section of the website to showcase the brands.
Each brand ships out the products for us so delivery times may vary from what we provide for items outside the Marketplace.
How do I know what size to get?
We will make a note if a brand or particular product is abnormally sized. Mens clothing is fairly consistent with sizing so if you normally wear a medium t-shirt then we would recommend ordering a medium.
The size I ordered doesn't fit me, can I change the size?
Yes, as long as the product is unworn and in resellable condition you can contact us at email@example.com or come into the store within 30 days of receiving the shirt (7 days for sale items) and we will give you instructions for returns. Please note that whilst return shipping costs will be met by the customer, we will not charge you for postage of the new item.
Is it safe to use my credit card on unionstore.com.au?
Yes! we use SSL 128 Bit Security for our shopping cart pages. Our payments are processed through our website using industry leading eWay payment processing.
We also offer the option of PayPal. As long as you have a pre-existing PayPal account you do not need to enter any credit card details at all.
Do you ship internationally?
We ship to New Zealand for a flat rate of $15.
Australia Post are quite expensive for overseas orders, we are trying to find a better solution for you guys. If your country is not on the list and you would like to order from us please contact us prior to ordering. We can't ship to the USA for example using the New Zealand shipping rate.